How Much Does Call Center Software Cost?
Are you looking for the best call center software on the market? Here’s a handy buyer’s guide to help you compare different products.
Did you know that in a call center, 80% of phone calls are answered within 20 seconds? Are you a business that’s looking into different call center software?
In this article, we’ll take a look at the different software out there, along with the pros and cons. Explore the different software options from good to great to pick out the right software for your needs.
How Much Does Call Center Software Cost?
Depending on which call center software you’re going with, you can find one for as low as $19.99 per user, or as much as $30,000.00/month for larger call centers. Pricing depends on whether it’s cloud-based, has support, integrations, analytics, and workforce optimization. For the most accurate pricing we’ll need to know more about your number of agents, features needed, and types of dispositions required. To compare quotes simply fill out the form above.
As you’re researching different software buying guides, you might notice that there are additional charges for text messages or outbound calls. As you pick the right call center software for you, ensure that you read all software pricing.
Number of Users
Call center software often will say the number of users who can use the tool. It’s beneficial to determine the number of users you’ll need before buying the tool. Many call center software options out there can meet the needs of your team.
IVR stands for Interactive Voice Responses. This is where inbound callers receive an automated response.
It can include an estimated wait time, redirection, etc. You can also customize a prompt menu for routing calls.
Talkdesk is a call center software that’s ideal for larger organizations or large customer support teams. It’s run by cloud computing technology and uses call center features such as call center dialers, CRM integrations, real-time reporting and analytics, AI automation, IVR, and workforce management.
This software has 2 call center pricing packages, one for growing small businesses, and one for enterprise clients. The pricing for Talkdesk is quote-based depending on whether you choose optional features, and the package you decide on. Talkdesk does not publish its rates on its website, but you can compare the prices below.
Five9 is also a cloud-based software. They offer outbound, inbound, collections, customer service, marketing, sales, outsourcing, and much more.
It allows agents the ability to give customer service using multiple channels whether that’s social, email, phone, chat, etc. It lets businesses provide a better customer service experience.
It integrates with ZenDesk and Salesforce. You can also enjoy call center analytics, dialer modes, and call routing.
The pricing is based on features, users, and usage. Five9 has the option of monthly or annual plans. You can also enjoy customer support that’s available 24 hours a day. Five9 does not publish its rates on its website, but you can compare the prices below.
This cloud-based solution has CRM integration and omnichannel support. You can enjoy strong supervisor tools, agent management software, and skills-based call routing.
You can integrate it with most software you’re using, and customize it as you go. You can integrate workforce optimization, unified communications, and cloud contact centers.
If you use the Workforce Optimisation Pro, you can enjoy building schedules, selecting calls for review, and managing timelines. Combine it with your performance management dashboard for a beneficial experience.
RingCentral plans start at $19.99/month per user. Midgrade plans are $24.99/month per user. The largest package is the ultimate for $49.99/user per month with call recording, 8 digit extensions, hot desking, and video meetings for up to 200 people.
The 2 options of Atos Unify include an on-demand cloud center and hosted or an on-premise cloud solution. Using their on-premise solution, there are 2 variants.
Enterprise can be multi-site or single and supports thousands of agents. Agile is made for a single site that has up to 100 agents.
Enterprise has numerous features such as chatbot integrations, choice of voice platforms, and customizable interactive voice response. One con is that there’s no option between the sizes.
Atos does not publish its rates on its website, but you can compare the prices below.
InGenius is what connects your existing telephone systems into CRMs with maximum flexibility for customer experiences. It increases customer satisfaction and productivity through different features such as click-to-dial, automated call logging, enhanced call reports, and screen pops. InGenius does not publish its rates on its website, but you can compare the prices below.
InGenus does not publish its rates on its website, but you can compare the prices below.
HubSpot is integrated with Aircall. This means that the front line agent will have all of the information necessary to resolve any issues that occur in front of them. Since it’s in a single view, it’s beneficial for delivering high-quality customer service.
Enjoy insightful reporting and automation tools that make your team improve customer service. It also includes live chat software, self-service tools, and a shared email inbox which all integrate with Aircall.
Bitrix24 enables teams to collaborate to get work completed. You can choose from rentable telephone lines, email queues, live chat, and customer service channels that integrate into the task management software. You can also enjoy the on-premise solution when you’re looking to host your own data storage.
Bitrix24 starts at $19/month for 2 users and 10GB of online storage. Business plans climb to $159/month for unlimited users and 1,024 GB of online storage.
You can choose from a variety of different tools with CloudTalk. One of the options is allowing your support team to decide where incoming calls will go. This means that inbound calls will go to the agents who are best equipped for answering the customer’s problems.
You can also use personalized voicemails as well. This means customers can leave voicemails if your team isn’t available. This prevents your customers from being on hold waiting for a team member to pick up.
Pricing starts at $20 per user (billed annually) or you can get custom offers for larger call center software needs.
This is a call center solution that’s directly in the multi-channel help desk. This means you can help customers over various channels. This software is beneficial since it’s one of the few that doesn’t charge a per-minute usage fee.
Pricing for LiveAgent starts at $15/agent/month for unlimited email addresses, API integrations, and white glove set up. They all offer an all-inclusive option at $39/agent/month with video calls, IVR features, call recordings, and hardware IP phones.
Exploring How Much Call Center Software Costs
Now that you’ve explored different call center software options and the varying costs, you should have a better idea of which is right for you. Are you looking to compare the different costs of businesses? Or, are you looking for a comparison of cell center prices? Compare prices today right on our site.